Running the front desk
The everyday jobs at the desk, each in three steps or fewer.
Someone's paying
- Sidebar Payments → Process Payment, and tap their name (or Walk-up for a visitor).
- Tap what they're paying for, then Pay now.
- Tap how they pay (Cash, Card on terminal…), then the last button, which says the amount: Record $50.00 cash.
Checking people in
- On the tablet at the door: sidebar Attendance → Open Kiosk Mode, and tap today's class.
- Members search for their name and tap it.
- From the desk instead: Attendance → Track Attendance, pick the class and tap each person's row.
A new person walks in (drop-in or trial)
- On the kiosk, tap New Member: they type their email, name and phone.
- If you charge for a drop-in, they pay there (card) or you take it at the desk with Process Payment → Walk-up.
- To keep them, send them your sign-up link (sidebar Registration).
Someone hasn't paid
- The kiosk shows Payment Due next to their name (or stops them, if your club blocks check-in).
- They pay there by card, or come to you and you take it with Process Payment; the bill stays open until someone pays it.
- Letting them train anyway is up to you: staff can override.
Giving a refund
- Sidebar Payments, and open the payment.
- Card: Process Refund sends it back to the card. Cash, cheque or transfer: give it back, then Record Refund.
- Only the Owner or a Manager can refund.
Seeing who owes
- Sidebar Payments: filter by status for pending and failed payments.
- Membership Plans → View All Subscriptions: plans that are past due.
Still setting up? Start with Set up your club.