Help Center | Ippon System

Payment enforcement helps ensure members keep their subscriptions active while still giving you flexibility to handle exceptions. Configure how check-in behaves when members have outstanding payments or expired memberships.

What Happens During Check-in

When a member tries to check in, the system checks their payment status:

⚠️

Payment Required

This member's subscription has expired. They need to update their payment method before checking in.

Staff sees this warning when a member has payment issues

You can choose to allow entry this time or block the check-in until payment is resolved.

Enforcement Modes

Soft Enforcement

Recommended

Shows a warning to staff but always allows check-in. Members aren't turned away, but staff can follow up about payment. Good for maintaining relationships while still tracking issues.

Grace Period Enforcement

Allows check-in for a set period (e.g., 7 days) after payment fails. After the grace period, check-in is blocked until payment. Gives members time to fix issues.

Strict Enforcement

Immediately blocks check-in when payment fails or membership expires. Staff can override with a reason, which is logged. Best for clubs with strict payment policies.

No Enforcement

Payment status is tracked but doesn't affect check-in at all. Useful if you handle payments separately from attendance.

Configuring Enforcement

Go to Settings → Attendance & Reminders
Find the "Payment Enforcement" section
Select your enforcement mode
Configure grace period days (if applicable)
Choose whether kiosks should block or warn
Save changes

Kiosk Behavior

You can configure kiosks differently from staff check-in:

Block at Kiosk

Members with payment issues see "Please see staff" and cannot self-check-in. Staff can then discuss payment and manually check them in if appropriate.

Warning at Kiosk

Members see a message about their payment status but can still check in. The warning is logged so staff can follow up later.

Allow at Kiosk

Kiosk behaves normally regardless of payment status. Only staff see warnings during manual check-in.

Override Logging

When staff override a payment block, the system logs:

Which staff member authorized the override
Date and time of the override
Reason provided (if required)
The member's payment status at the time

Overrides are recorded in the member's activity history.

Start with soft enforcement and tighten over time. This lets you communicate the policy to members before strictly enforcing it.

Payment issues often result from expired cards, not intentional non-payment. A friendly reminder at check-in usually resolves the issue.

Be consistent with enforcement. If some members are let in despite blocks while others aren't, it creates frustration and perceptions of favoritism.