Processing Payments
Take payments for memberships and purchases.
Once you've connected a payment provider, you can accept payments for memberships, events, and shop purchases. This guide covers the different ways to process payments.
Payment Types
Automatic Recurring
Members on subscription plans are charged automatically on their billing date. No action required from you or the member once set up.
One-Time Online
Members pay through the Member Portal for event registrations, shop purchases, or one-time membership payments.
In-Person
Staff process payments at the front desk using Square Terminal or by entering card details manually.
Processing a Payment
- Navigate to Payments → Process Payment (URL:
/{clubstub}/payments/process) - Search for and select a member, or click Walk-up Payment for non-members
- Select a payment type:
- Manual Payment: Enter a custom amount with description
- Membership Plans: Select a plan for the member or family
- Shop Items: Add products from your shop
- Event Registrations: Register for upcoming events
- Insurance: Add club insurance if applicable
- Enter the amount if required
- Choose payment method:
- Saved Card: Charge their card on file
- Stripe: Enter card details online
- Square Online: Process via Square
- Square Terminal: Send to your Square Terminal device
- Square POS: Use Square Point of Sale app
- Click Record Payment to complete the transaction
Tip: You can add multiple items to the cart before processing. This is useful for members purchasing a membership and shop items together.
Handling Failed Payments
When an automatic payment fails, Ippon System:
- Marks the payment as failed in the member's payment history
- Sends an automatic email asking the member to update their payment method
- Retries the payment after 3 days (configurable)
- Marks membership as "past due" after multiple failures
Grace Period
You can configure a grace period during which members retain access even with a failed payment. Configure this in your attendance settings.
Payment History
All payments are recorded and can be viewed in multiple places:
Member Profile
View a specific member's complete payment history on their profile page.
Payments List
Go to Payments from the main navigation to see all payments across all members, filterable by date, status, and type.
Reports
Financial reports show payment summaries, revenue trends, and can be exported for accounting.