Requesting Signatures
Email members a link to sign. No login needed: they open it, sign, and you see it straight away.
Who can use it: Owners, managers and coaches. Front-desk staff can ask one member from their profile.
Ask everyone who hasn't signed
Open the overview
Go to Waivers. On Waivers Overview, click Send to All Missing (or Send to All Expired for people whose signature has run out). The number on the button is how many will be asked.
Check the template and the list
Pick the Waiver Template. The list updates to the members missing that waiver. Click Send Requests.
Read the results
Bulk Send Results shows who was sent a link and who was skipped, with the reason: for example no email address, no date of birth, a child with no guardian linked, or a request already sent in the last 24 hours.
Ask one member
Open their profile
Go to Members, open the member and click the Waivers tab.
Send the request
Click Send Waiver Request (Request New Signature if they have an old one). Check who it goes to and the email preview, then click Send Request.
Who gets the email
- An adult member gets it at their own email.
- A member under the club's adult age (set in Settings, under Age Thresholds) has it sent to their guardian, who signs for them.
- The link lasts 72 hours and doesn't need a login.
- The same waiver can only be requested once every 24 hours for each member.
Following up: resend or cancel
On the Waiver Requests Tracking tab, each pending or expired request has Resend (a fresh link that lasts another 72 hours; the old link stops working) and Cancel. See Tracking.