Staff Management
Invite instructors, assign roles, and manage kiosk accounts for your club.
Add your instructors, administrators, and staff to give them access to the management portal. Each role has different permissions so people only see what they need.
Your Team
Team Members
Jane Smith
John Doe
Mike Chen
Sarah Wilson
Roles & Permissions
Owner
Full access to everything including billing and staff roles.
- • Manage platform subscription
- • Access all settings
- • Transfer club ownership
- • Delete the club account
Manager
Full operational access to most club features.
- • Manage members, plans, and events
- • Access club settings (except billing)
- • View all reports
- • Process payments and manual registrations
Coach
Limited access focused on coaching activities.
- • View member profiles and list
- • Take class attendance
- • Award grades and milestones
- • Send announcements to classes
Transactional
Restricted access for front-desk/kiosk operations.
- • Member check-in (Kiosk)
- • Record simple shop or membership sales
- • No access to sensitive member details or settings
Assigning Staff Roles
Staff members (except Transactional kiosk accounts) must be added as members first. To assign a role:
Open Member Profile
Navigate to Members and click the name of the staff member.
Edit Profile
Click the Edit button in the profile header.
Update Role
Select Coach or Manager from the Role dropdown menu.
Save Changes
Click Save. The staff member can now access the management portal.
Transactional (Kiosk) Accounts
Transactional accounts are special generic accounts used for kiosk tablets or front-desk computers. They are managed in a separate area:
Navigation:
Settings → Staff & DevicesKiosk accounts allow for permanent sessions that don't expire. This prevents staff from having to log in repeatedly on shared hardware.
Managing Team Members
Change Role
Click "Edit" next to a team member to change their role. Changes take effect immediately.
Remove Member
Click "Edit" then "Remove from Team". They immediately lose access to the management portal.
Resend Invitation
If someone didn't receive their invitation, click their pending invite to resend.
Transferring Ownership
Only the current Owner can transfer ownership:
- The new Owner must already be a team member (Manager role)
- Go to Settings → Staff & Devices and click "Transfer Ownership"
- Select the new Owner from the dropdown
- Confirm the transfer (you'll become a Manager)
This action cannot be undone without the new Owner's cooperation.