Help Center | Ippon System

This is what your club pays to use IpponBoard. It's separate from the money you take from your members (that's Payments). Sidebar Settings → Platform Billing. Owners and managers can open it; only the owner can change the plan or pay invoices.

The free trial

A new club gets 30 days free with every feature. While the trial runs, the page shows a Free Trial banner with the days left. Set up billing and add a payment method before it ends so nothing stops.

How your plan is worked out

Your plan follows your number of active members, and moves up or down by itself. Current Plan shows your plan, the price per month and, under it, Next tier at N members. Member Breakdown shows:

Total Members: everyone on your roster (guardian-only parents aren't counted).
Billable Members: members with activity in the last 90 days: they attended or coached a class, made a payment, or have a paid subscription running.
Inactive: no activity in 90 days. They don't count.

Plan	Active members	Notes
Starter	Up to 10 active members	Free. Emailing members and bulk import need a paid plan.
Starter Plus	Up to 10 active members, by choice	Adds emailing your members and bulk CSV import.
Growing	11–50 members
Established	51–100 members
Large	101–200 members
Premier	201–400 members	Bespoke
Custom	401+ members	Bespoke

The prices are on the page in your billing currency (AUD, USD or EUR). AUD prices include 10% GST.

Platform Billing: the Free Trial banner, a Billing details required reminder, the Current Plan card with status and billing period, and the Member Breakdown with Total, Billable and Inactive members — Settings → Platform Billing: your trial, your current plan and how many members count.

Starter Plus

A small club (10 active members or fewer) is free on Starter. If you want to email your members or import them in bulk, tap Choose Starter Plus (set up billing first). It then stays your lowest plan: past 10 members you move to Growing, and back to Starter Plus if you drop again. To go back to free, tap Stop Starter Plus: you keep it until the end of the period you've paid for.

Set up billing

Billing Information

Under Billing Information, type the Billing Email (invoices and billing emails go here) and pick the Billing Currency. Tap Setup Billing. Later, Update Billing Details changes them. Once the currency is locked, a padlock shows next to it.

Payment Method

Tap Add Payment Method. Choose Card, or Direct Debit where it's offered (it takes a few business days to clear), and fill in the form. A club bank account works: use the account name as the bank has it. If it needs two signatures for payments, check your bank allows direct debits first.

Change it later

Update Payment Method replaces it, and Manage in Stripe Portal opens Stripe's own billing page.

The Billing Information card before billing is set up: an empty Billing Email box, Billing Currency set to AUD - Australian Dollar (AUD prices include 10% GST) and the Setup Billing button — Billing Information on a club still in its trial: type the email, pick the currency, tap Setup Billing.

Invoices

Invoice History lists each invoice with its Date, Description, Members, Tier, Amount and Status. Tap PDF to download one or View to open it. If an invoice is unpaid, a Payment Required banner shows and you can pay it from the list.

If an invoice stays unpaid, you get reminder emails, and after a grace period some features are restricted until it's paid. Keep your card up to date.

Cancelling

On a paid plan, tap Cancel Subscription, then Yes, Cancel Subscription. It stays active until the end of the period you've paid for. Changed your mind? Resume Subscription undoes it until then.

Platform billing