Email Templates
Customize the automated emails your club sends to members.
Email templates control the content and appearance of automated system emails. Customize these templates to match your club's voice and branding while keeping the important information members need.
Available Templates
Go to Communications → Email Templates to customize your emails:
Email Templates
Welcome Email
Sent to new members after signup
Payment Receipt
Sent after successful payments
Waiver Request
Sent when requesting waiver signature
Membership Expiring
Sent 7 days before membership expires
Event Reminder
Sent 24 hours before events
System Email Types
Welcome Email
Sent immediately after a new member creates their account.
Include: Welcome message, login instructions, what to expect
Payment Receipt
Sent after any successful payment (membership, event, shop).
Include: Payment details, amount, date, item purchased
Waiver Request
Sent when a waiver signature is requested from a member.
Include: Why it's needed, link to sign, deadline if applicable
Membership Expiring
Sent 7 days before a membership plan expires (if not auto-renewing).
Include: Expiration date, renewal link, benefits of renewing
Event Reminder
Sent 24 hours before an event the member is registered for.
Include: Event details, time, location, what to bring
Password Reset
Sent when a member requests to reset their password.
Include: Reset link, security note, expiration time
Personalization Variables
Use these variables in your templates to personalize emails:
| Variable | Description | Example |
|---|---|---|
| {first_name} | Member's first name | Sarah |
| {last_name} | Member's last name | Johnson |
| {club_name} | Your club's name | Central Judo Club |
| {membership_plan} | Member's plan name | Adult Unlimited |
| {expiry_date} | Plan expiration date | January 31, 2024 |
Email Branding
All emails automatically include your club branding:
- Your club logo in the header
- Club colors and styling
- Contact information in the footer
- Social media links (if configured)
Update your branding in Settings → Club Settings → Branding.