Insurance Enforcement
Configure how insurance requirements are enforced for check-in and events.
Enforcement settings control what happens when a member without valid insurance tries to check in to class or register for events. Configure these based on your club's risk tolerance and policies.
Enforcement Settings
Enforcement Settings
Require Insurance
Block check-in for members without valid insurance
Grace Period
Days to allow after insurance expires
Expiry Reminders
Send email reminders before insurance expires
Enforcement Modes
Require Insurance (Recommended)
Members without valid insurance cannot check in to any class. The kiosk or QR check-in will display an error and instruct them to see staff. This provides maximum liability protection.
Warn Only
Members can check in, but staff see a prominent warning that insurance is missing or expired. A flag appears on their attendance record. Staff should remind the member to update their insurance.
No Enforcement
Insurance status is tracked but not enforced at check-in. Members can train regardless of their insurance status. Not recommended due to liability concerns.
Configuring Enforcement
To configure insurance enforcement:
- Go to Settings → Attendance & Reminders
- Find the "Enforcement" section
- Toggle "Require Insurance" on or off
- Set your preferred grace period (if any)
- Enable or disable automatic expiry reminders
- Save your settings
Grace Period
The grace period allows a buffer after insurance expires before enforcement kicks in:
0 Days (Strict)
Insurance is enforced the day it expires. Member cannot check in without renewing first. This is the safest option.
7 Days
Allow a week after expiration for members to renew. Useful when insurance renewals take a few days to process.
14-30 Days
Extended grace periods accommodate members who may be waiting for annual renewals or have administrative delays.
Warning: Members training during a grace period may not have valid insurance coverage. Consult with your insurance provider about coverage during lapses.
Event Enforcement
Insurance enforcement also applies to event registration:
Registration Blocking
Members cannot register for competitions or gradings without valid insurance that covers the event date.
Event Check-in
Even if registration was allowed, event check-in re-verifies insurance status. This catches expirations that occurred between registration and the event.
What Members See
When enforcement blocks a member, they see a clear message:
Insurance Required
Your insurance has expired. Please update your insurance information or see staff for assistance before training.
Staff Override
Staff with appropriate permissions can override enforcement in special cases:
One-Time Override
Allow a single check-in despite missing insurance. The override is logged with the staff member's name and reason.
On-the-Spot Registration
Help the member register for insurance immediately using a tablet or computer, then add their new insurance record to the system.
Caution: Overrides should be rare and documented. Your club assumes liability risk when allowing uninsured training.
Automatic Reminders
Enable automatic reminders to help members stay compliant:
- 30 days before: First reminder that insurance is expiring soon
- 7 days before: Urgent reminder to renew
- On expiration: Notice that insurance has lapsed
- Weekly: Ongoing reminders until renewed (if enabled)